Terms of Service

1) Eligibility and Accounts

• You must be at least 18 (or the age of majority where you live) to use the Service.
• You are responsible for all activity on your account and for keeping credentials secure.
• You must provide accurate account and billing information and keep it up to date.

2) The Service and AI Features

• The Service allows you to upload content and to generate and edit videos, music videos, scripts, and audio using AI.
• AI Outputs can be unpredictable. Trumbone does not guarantee that Outputs will be accurate, appropriate, unique, original, non-infringing, or fit for any particular purpose.

3) User Content, Responsibility, and Required Rights

You are solely responsible for:

• Your User Content and your use of the Service and Outputs.
• Having all rights, permissions, releases, licenses, and consents needed to upload, edit, process, and distribute User Content and Outputs.
• Ensuring your use complies with laws and platform rules where you publish.

You agree you will not upload, generate, share, or use content that:

• infringes intellectual property, privacy, or publicity rights,
• is unlawful, deceptive, harassing, defamatory, or abusive,
• contains malware or attempts to compromise the Service,
• violates any applicable law or regulation.

4) License You Grant to Trumbone

To operate the Service, you grant Trumbone a limited, non-exclusive, worldwide license to host, store, reproduce, modify, process, and display your User Content solely to:

• provide the Service (including AI processing, transcoding, rendering, and exporting),
• maintain and improve performance and reliability,
• enforce these Terms and prevent abuse.

This license ends when your content is deleted from the Service, subject to technical needs and limited backup retention.

5) Ownership of Outputs

Trumbone does not claim ownership of your User Content. Trumbone grants you a license to use Outputs generated for your account, subject to these Terms and any third-party restrictions embedded in the Service.

You are responsible for determining whether Outputs can be commercially used, registered, distributed, or published and whether they infringe others' rights.

6) Prohibited Uses and Enforcement

We may investigate suspected violations and may suspend or terminate access at any time if we believe:

• you violated these Terms,
• your use poses risk to the Service, other users, or third parties,
• we are required to do so by law or by a payment processor.

7) Subscriptions, Credits, Billing

• The Service may offer subscriptions, one-time purchases, credit packs, or usage-based fees.
• Prices, features, and limits may change. If required, we will provide notice for subscription changes.
• Taxes may apply.

8) All Sales Final; No Refunds

All purchases are final except as explicitly stated in the Refund Policy. The Refund Policy is incorporated into these Terms.

9) Chargebacks and Payment Disputes (Strict Policy)

Chargebacks and payment disputes are not an acceptable substitute for contacting support and are prohibited for charges that are valid under these Terms and the Refund Policy.

If you believe a charge is incorrect, you must contact support@trumbone.com before attempting any dispute so we can investigate and, if appropriate, correct errors.

If you file a chargeback or payment dispute, you agree that Trumbone may, to the maximum extent permitted by law:

• Immediately suspend or terminate your account and access to the Service, including access to projects, Outputs, and stored content.
• Disable future purchases and block new accounts associated with you (including related payment methods and identifiers).
• Require repayment of the disputed amount and all associated fees (including chargeback fees imposed by processors) before restoring access, if we choose to restore it.
• Refer the matter to collections or pursue lawful recovery of amounts owed and associated costs, including reasonable attorneys' fees where permitted.
• Submit evidence to banks and processors, including account records, acceptance of these Terms, login history, IP logs, and usage logs.

This section does not limit any rights you may have under applicable law for unauthorized charges or verifiable billing errors.

10) Termination and Account Closure

• You may stop using the Service at any time.
• We may suspend or terminate your account as described above.
• Upon termination, you may lose access to content, projects, and Outputs. You are responsible for exporting what you need before termination or subscription end.

11) Intellectual Property and DMCA

The Service and its underlying software, trademarks, and branding are owned by Trumbone or its licensors and are protected by law.

If you believe content on the Service infringes your copyright, contact: support@trumbone.com with:

• your contact information,
• identification of the copyrighted work,
• identification of the allegedly infringing material (with sufficient detail),
• a statement of good faith belief,
• a statement under penalty of perjury that your claim is accurate and you are authorized to act,
• your physical or electronic signature.

We may remove content and terminate repeat infringers.

12) Disclaimers

THE SERVICE AND AI OUTPUTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRUMBONE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. TRUMBONE DOES NOT WARRANT THAT OUTPUTS WILL BE ACCURATE, UNIQUE, NON-INFRINGING, OR MEET YOUR EXPECTATIONS.

13) Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRUMBONE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUES, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO THE SERVICE OR AI OUTPUTS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRUMBONE'S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE SERVICE WILL NOT EXCEED THE GREATER OF:

• THE AMOUNT YOU PAID TO TRUMBONE IN THE 30 DAYS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR
• $100 USD

Some jurisdictions do not allow certain limitations, so these may not apply to you.

14) Indemnification

You agree to defend, indemnify, and hold harmless Trumbone and its affiliates, officers, directors, employees, and contractors from any claims, damages, liabilities, losses, and expenses (including reasonable attorneys' fees) arising from:

• your User Content or your use of Outputs,
• your violation of these Terms,
• your infringement of any rights of another person or entity.

15) Governing Law and Venue

These Terms are governed by the laws of the State of New York, without regard to conflict of laws rules. Any dispute will be brought in the courts located in New York County, New York, unless arbitration applies below.

16) Arbitration and Class Action Waiver

Any dispute arising out of these Terms will be resolved by binding arbitration administered by AAA under its rules, in New York, NY, in English. You and Trumbone agree to bring claims only on an individual basis and not as part of any class, collective, or representative action.

17) Changes to Terms

We may update these Terms. We will post updated Terms and update the “Last Updated” date. Continued use after changes means you accept the new Terms.

18) Contact

Trumbone
Email: support@trumbone.com